Publishers Withdraw Ad Inventory From The Market To Protect Ad Prices
Generally, conventional wisdom says a publisher would sell more ad units at a lower price in a weak market. However, publishers are doing the opposite and pulling their inventory to take a short-term revenue hit and protect their inventory price from falling further. This will help their business in the long run by not falling into the trap of price cuts which would be difficult to win back.
Programmatic advertising market operates under an auction system, lower advertiser demand, and higher web traffic to publishers site has pushed programmatic ad CPM’s down by 10%-20%. Since buyers are now more loyal to price than brands, publishers are preventing prices to tank further to a point of devaluing their inventory over the long term. While some publishers are reducing their inventory in the open market to keep the prices from falling further, others are using ad slots to push internal subscriptions or eliminating ad slots from the pages. For instance, Buzzfeed is getting rid of display ads that receive lower viewability scores.
Unfortunately, the publishers are acting independently and not considering the impact on the broader market. They aim to protect their own inventory prices from falling low as they fear it will take a longer time to return to the previous levels especially if advertisers are buying at a bargain now and unwilling to pay more later when things are back to normal.
As quoted by Digiday, Andy Ellenthal, CEO of the ad sales reporting platform STAQ shares a similar opinion and said, When advertisers return to their normal spending amounts, “they’re going to absolutely remember that a publisher was 25 cents [per thousand impressions] in April of 2020.”
As per the above STAQ graph, the average U.S. display ad CPM in the open auction has fallen from a high of $1.34 on March 1 to $0.91 on May 3.
Even though average CPM has bottomed out on April 8 at $0.83, Andy Ellenthal believes CPM’s will not experience a U-shaped recovery but more of an L-shaped recovery, a slow and steady upward trend. This means publishers whose CPM has fallen least will have to cover the shorter route to return to previous prices.
DigiDay interviewed a few publishing executives and one publishing executive said,
“I’ve got to manage my supply to keep it in balance with demand, and demand has fallen so fast that now we’re trying to get ahead of the game. How much supply can we take off the table to control the CPM without actually truly hurting our business more than it’s hurt now?”
A second publisher executive said that the removal of one ad unit across their sites is equivalent to more than 1 billion monthly impressions. It is a generous number but not significant enough to move the market. Media Math’s DSP sees more than 180 billion impressions each day.
On this Ethenall said,
“These publishers always have to strike a balance between fill and yield. Chances are they are not going to fill 100% of their ad slots right now. If you have a billion impressions that go unsold anyway, what’s the value of them if they’re only pulling down pricing for your better impressions?”
Many publishers have adjusted their floor price to a minimum level at which the inventory can be sold. However, the lower ad demand has made the publishers pull inventory and protect prices as inside programmatic advertising, everything revolves around “Price.”
One of the publishers used to increase floor price by 15% every two weeks since the beginning of Q1. However, in the second half of March, a significant number of impressions went unsold. The publisher could have reduced the price to sell his inventory but he didn’t and said, “in no way do I want to drop my floors to 25 cents because I don’t want crappy ads coming in.”
Lower the ad prices, the higher the chances of giving in to undesirable advertisers who can jeopardize the ability to attract genuine advertisers. Publishers use this opportunity of lower demand to seek out prospective advertisers, but they are wary that lower CPM can alleviate advertiser’s interest in doing programmatic direct or private marketplace deals.
Publishers are also looking at this opportunity to experiment repurposing of impressions that can boost their other businesses and become less reliant on advertisers. For instance, if a publisher can see that house ad proclaiming its subscription product can attract more subscribers and yield than those impressions to advertisers, they would monetize on house campaigns and not take revenue from programmatic advertising.
Noise-O-Meter By Bose Rewards Rising Noise Level With Discounts On Its Headphones.
Wunderman Thompson and Bose launches Noise-O-Meter to bring noise-cancelling savings to loud homes.
The new normal for millions of office goers is Working From Home (WFH) owing to COVID-19 pandemic. Many are able to maintain their productivity while working from the home offices but it may not be true for all. The volume indoors can be so high that the streets outside may sound calm and quiet.
To combat this cacophony, Bose is taking a singular approach and offering savings on its newest and innovative noise-cancelling headphones: The louder your home office, the larger your discount.
The new video ‘Noise-o-meter’ is developed by Wunderman Thompson, Dubai, and launched it in UAE. It measures ambient noise levels and instantaneously converts the decibels into discounts.
Bose Noise-Canceling Headphones 700 was launched in a new era of audio technology. Bose partnered with Wunderman Thompson Dubai, which engineered a unique algorithm for interpreting sound data. Thus, offering Bose fans a playful, enriching, and rewarding way to get their hands on these unrivalled headphones. The video ad is a blend of creativity and innovation.
Pablo Maldonado, Executive Creative Director at Wunderman Thompson Dubai, explains:
Unwelcome decibels are everywhere, from the whooshing hairdryer to that rattling washing machine and those boisterous neighbors. We wanted people to have some fun even as they save more and bring the calm inside. What makes Noise-O-Meter extra rewarding for us is the fact that it was dreamt up and brought to life from our home offices!
Real-Time Marketing Is Disruptive, But How Real It Really Is?
80% of business buyers expect companies to respond and interact with them in real-time suggests a report.
To date, most real-time marketing of leading brands focuses on demand generation, advertising, promotion, sales, and service. In Gartner’s report last August, Vice President analyst Mike McGuire said,
“Event-triggered and real-time marketing will have the biggest impact on marketing activities in the next five years…However, before marketers can realize the benefits of these technologies, they must first become proficient in predictive analytics and delivering personalized communications.”
The research firm reports brands are combining behavioral analytics and marketing automation to deliver real-time marketing efforts based on specific customer behaviors -but according to the findings, many marketers lack a ‘real’ business case for real-time engagement.
REAL PROBLEMS OF REAL-TIME MARKETING
The primary problem is, there are 7,000 marketing technology solutions but there is no way to connect and combine all the different systems together in a way to deliver sustainable real-time marketing efforts, points out Pegasystems Product Marketing Manager Andrew LeClair.
He shares that there is data all over the place but our systems and people are not connected. In his Discover MarTech presentation, he said,
“There’s a bunch of complexity. We’ve got inbound that’s over here and outbound over there — and paid is off on some island somewhere nobody knows. Not to mention all the other systems that touch the customer — things like customer service or billing applications.”
Marketers are unable to put multiple platforms together to create a centralized decision-making authority- one that can deliver actual real-time marketing events based on customer engagement and behavior.
HOW TO MAKE REAL-TIME MARKETING WORK
With real-time in batches taking hours, hundreds of data integration, disconnected inbound and outbound- customers get lost in the shuffle.
During the webinar, LeClair said there is a need to find and deliver the next course of actions across channels in under 100 milliseconds. What does this mean?
This means real-time marketing is reliant on four specific capabilities- detection, data, decision, and delivery. At first, marketers must be able to detect or sense a customer’s need or opportunity. This means having systems in place to detect opportunity via simple events like conversations with CSR, or click-through emails. Conversely, there are non-events – events that were expected but didn’t happen.
After the events have been detected, data needs to be gathered before the next best action. According to LeClair, marketers need to access and assemble real-time information – customer’s emotions, intent, and behaviour. Data throws some light on their end goal and their location is also needed. All this information is essential to identify their context and what are their needs
After a comprehensive data assessment, the next best action can be determined and optimize for a real-time marketing opportunity. This may include delivering the right content at the right time, a personalized offer, or sending emails to follow up or more.
When marketers have fine-tuned these four capabilities, they can determine whether or not it’s time to sell to the customer, nurture the relationship or decide not to engage if it doesn’t add value to the given situation.
On the Under 100- milliseconds challenge, LeClair said in the webinar,
“From initial detection to assembling our data to making that decision to then executing — and how that impacts the customer experience — if we’re able to do all of that in less than 100-milliseconds for any channel, that is the ideal state. That’s where the best in class organizations live and breathe.”
BENEFITS OF REAL-TIME MARKETING
LeClair shared the results of the impact of real-time marketing efforts from a Total Economic Impact report conducted by Forrester on Pega’s clients. Companies generated $226 million worth of incremental revenue gains and $193 million in retained revenue on implementing Pega’s real-time marketing tools. He further commented,
“Because we’re sensing needs in real-time, we can be proactive in our retention efforts, reducing our churn, reaching out to the customer before they even get the chance to think about leaving, And that’s really, at the end of the day, how we optimize for customer lifetime value which is what all of this is about.”
Advertisers Look For Greater Transparency In Programmatic Ad Buying
Time and again, “Transparency’ has been a cause of concern for advertisers in the programmatic ad buying. This has been a long time pending issue which still remains unresolved as advertisers try to uncover what happens to money spent on programmatic ads.
Ad spend is falling and advertisers are again seeking greater transparency into the ad-buying supply chain. Hidden fees, fraud, viewability, and brand safety are the growing concerns that need immediate attention.
Trade body ISBA studies reveal that nearly half (49%) of ad buys disappear before reaching publishers and 34% of this money is the disclosed fees agencies and ad tech vendors take for trading impressions. However, 15% cannot be attributed to what the report called an ‘unknown delta’ on the supply chain. The amount of money that reaches publishers is lower, as the report did not consider ad fraud and ad viewability.
As reported earlier, a noticeable amount of programmatic dollars doesn’t reach the publishers and it is getting increasingly harder to keep a track of where it goes. The trade body struggled for nine months to gather data from the ad tech vendors to make a report on this and when it received data is was unusable.
PwC collected information for the study was data on 267 million impressions traded between 15 advertisers, eight agencies, five demand-side platforms, six supply-side platforms, and 12 publishers from the Association of Online Publishers from Jan. 1 to 20. March. Of those impressions, only 31 million (12%) were actually analyzed by matching log-level and aggregated data across 290 different supply chains.
PwC reported that it was highly cumbersome and hard to collect data on each impression. Ad tech vendors were conservative in sharing data due non-disclosure agreements and data collected was in different formats making it difficult to trace an advertiser’s money to so many different publishers. The advertisers involved in the study were non-premium 40,525 sites on an average.
Generally, an advertiser or agency decides to buy impressions and pay for them on DSP while publishers use SSP to sell their inventory at advertisers. Data on impressions from these two platforms are matched up and PwC did the same. However, data could not give financial transparency for the advertisers and publishers There were still costs in the ‘unknown delta’ that remains unidentified on the report. For instance, hidden fees can be a combination of additional ad tech vendor fees, post-auction bid shading, trading deals, and other unknown factors.
As quoted Sam Tomlinson, marketing assurance partner at PwC in DigiDay,
“This is more because the programmatic ecosystem is built on legacy processes that are a mess.”
Graeme Adams, head of media at BT Group said,
“We desperately need to see a common set of standards adopted and more openness in this market, so that every penny spent is accounted for. If this happens, we’ll invest more in the channel; if not, we will cut back and reshape our trading approaches.”
To conduct such high and intense study is a big expense. For instance, It costs more than £1 million ($1.2 million) to collect and process the data from different sources in ISBA’s study. A lot of emphasis is given to attain log file data by marketers. If the ISBA report proves anything that the log file data can reveal everything about transparency and nothing at the same time.
Ruben Schreurs, managing partner at digital media consulting firm Digital Decisions responds to log file data and said,
“Using the overly sophisticated approach of trying to match log-file data in real-time is like buying the IBM Watson supercomputer to calculate 1+1.”
He added that advertisers should have a sensible and valuable approach by running a periodic review of their net spend on publishers and match it with publisher data cumulatively. This will help to get the right and required output to make value-driven decisions on how to optimize the value chain and avoid complicating technologies.
Nevertheless, the report findings can help the adtech industry and give the insight to enhance financial and data transparency as regulators on impressions as regulators dominate.
Steve Chester, director of media and advertising at ISBA said,
“If the ad industry can be seen to be demonstrating that we can create a more open and transparent market then it could avoid the necessity of being regulated.”
Project Agora Partners With Taboola For A New Native Content Solution- ‘Explore More’
Publishers have a new tool in their monetization kitty with the launch of Project Agora’s new Native Content Solution, Explore More.
Over 15,000 websites use Project Agora’s Native Content feature in partnership with Taboola to drive revenue, increase engagement and page views, and acquire new customers.
What is Explore More?
‘Explore More’ is designed to make mobile users, who are visiting the publisher’s site directly from social media and apps to stay longer and re-engaging them before they exit with the relevant content recommendation.
Explore More serves organic and sponsored content. However, they feature 70% organic content which increases organic re-circulation and improves revenue.
How Beneficial is it?
Explore More has impressive results on smartphones and Tablets.
On Smartphones, it brings 60% uplift in RPM (Revenue per Thousand Pageviews) and 100% uplift in Organic CTR whereas, on Tablets, it brings a 45% uplift in RPM and 30% uplift in Organic CTR.
How to Use it?
It is simple to use for publishers already working with Project Agora by just adding the Explore More feature to the website. Project Agora’s expert team will undertake all the processes, and there is no work needed from the publisher to start seeing immediate results.
Project Agora’s Publishers such as protothema.gr, alon.hu, a1.ro, alwatanvoice.com have already upped their game by implementing Explore More on their mobile websites
Dimitris Tsoukalas, Regional Director MEA, Project Agora said,
“More than 19 of Project Agora’s publishers, in the Middle East and Africa, have already upped their game by implementing Explore More on their mobile websites. In their battle to retain users for as long as possible and increase ad-revenues, Explore More is a no-brainer, quick win for publishers.”
Also Read: Project Agora Co-founds the New EMEA Video Advertising Platform- Union
After Instagram, TikTok Targets Snapchat With Its New Augmented Reality Ad Format
After attempting to take over Instagram with its new “Shop Now” button, TikTok is getting prepared to launch its new augmented reality ad format which is similar to popular app Snapchat and Instagram.
The upcoming ad format will allow users to place dynamic visual effects that interact with their physical surroundings to TikTok videos. For instance, a car could zoom the length of the kitchen table or the user can interact with the advertiser’s mascot as it jumps around the room.
The product is expected to launch later this year with unknown pricing. The AR ads will be clickable and will have music while the user shoots video. As reported by DigiDay, a TikTok spokesperson said,
“We’re always exploring new ways to bring creativity and joy to our community. Creative effects are a fun way for our users to express themselves and for brands to bring an interactive element to their campaigns with branded creative effects.”
He further added that they will share details soon and are still experimenting with various ways to make it a valuable experience for brands. This new ad product will be in direct competition with Sponsored Lens and Word Lenses augmented reality formats and Instagram’s AR filters, though the latter is not an ad product but a filter.
TikTok already offers a product ‘Branded Effect’ which allows users to add 2 D animated lenses to their videos through their hand and face movements. These effects were produced by an in-house team costing $100,000 whereas Snapchat helped pioneer augmented reality advertising but launched Sponsored Lens costing $500,000 minimum for brands. However, over time, Snapchat introduced its lenses to ad auction, bringing the price down and billed on a CPM basis. In its Q1,2020 result, Snapchat reported that 85% more over the last year are playing with the lenses and self serve ad platform is a predominant way to buy AR products.
Meanwhile, the popularity and growth of the video app are soaring. The measurement firm Sensor tower s reveals, TikTok app and its Chinese version, Douyin, crosses 2 billion downloads on the Apple App Store and Google Play Store in March.
TikTok is quick in following the roadmap laid out by competitor social media platforms in rolling new ad products and the pace at which they are moving forward is frightening. As quoted by Digiday, Paul Kasamias, managing partner of performance at media agency Starcom said,
” If they get it right they’re going to be a huge player in the next six months to a year.”
News of the AR effect ads follows just in a month after the development of TikTok testing a new ad format call-to-action button ‘Shop Now’ for Influencer videos
Publishers Look For New Income Alternatives As Adtech Revenue Declines
The adtech industry has already been in an unstable situation for the past two years loaded with debt. It has been a challenging situation for major tech providers as well. Many of the companies were start-ups, fully leveraged, or hoping to come out with an IPO soon.
The COVID-19 pandemic only worsened the situation, for now, companies are to stay above water. Publishers fear that the two-year revenue gains will be over.
With the overconsumption of video content, premium ad placements have also declined. The publishers are also concerned about encountering payment uncertainty from ad exchanges and third-party revenue sources.
Co-CEO Rotem Shaul of Primis which is owned and backed by the Interpublic Group and Universal McCann.shares with Digiday the concerns from publishers and said,
The publishers we work with are prioritizing safety.
Therefore, publishers are rapidly finding new and stable ad formats and ad programs across platforms to continue with additional revenue streams ad reduce dependence on one ad format. The new ad format includes native, display, video advertising content, and scrolling videos that give way to new opportunities. Publishers are also using this quarantine time to improve and update the programmatic systems -page loading speeds, update ad tech stacks, and refresh the sales team on the latest developments.
CEO Roetm Shaul added with an increase in consumption, publishers should do everything they can and should partner with companies that will continue post-crisis too. They should look for new ways to diversify their ad tech portfolio.
All this would have been a little easier to experiment with vendors before the tightening of the economy as they had the luxury of freedom and money to test and determine the best solutions. Currently, the focus is on the cash flow with low pay or no pay, putting pressure on the managers to deliver revenue.
In this down economy, this will lead to a vicious cycle. Publishers will be hesitant to give a chance to small vendors for fear of being unpaid or will be enforced to replace ad tech. With these concerns, publishers will leave small companies and they will lose more money and business which will lead to bankruptcies or shutdown. This will create more worry over working with small vendors and publishers moving to bigger vendors.
Present scenario of publishers
According to Digi Day, Shaul said, “Publishers are frantically moving their businesses to safe havens like Google, Verizon, and other big companies.” Companies may not offer the best deals but have no uncertainty over the payments.
However, there are vendors like Freewheel (owned by Comcast), SpotX (owned by RTL), or Primis that can offer similar levels of stability. They are equipped to offer attractive deals and keep the revenue stream intact.
Again, Shaul said to DigiDay that at Primis, all publishers want to hear is about security and safety in these uncertain times. He added,
Even we feel the concerns from publishers. Fortunately, they do categorize us as a big company, as we are a part of IPG, and once they see the letters IPG and know that they will back us up, they relax.
This unpredictable time will teach new learnings. To drive fresh revenue streams, new ad programs are set up. For ad tech and publishers, these new practices for stability and innovation will be carried forward. The revenue-strapped publishers and vendors will stabilize, then sustain, and once again grow and prosper. It’s all these important learnings that will lay a new foundation for their relationships and campaigns in the future and make stronger business for both sides- vendors and publishers.
Shopify Revenue Surges As Pandemic Brings More Business Online
E-commerce platform and payment provider Shopify reported its first-quarter revenue that surpassed analysts’ estimates as more businesses moved online to survive coronavirus pandemic.
The Ottawa-based company Shopify said in a statement that sales grew by 47% to $470 million from the same quarter a year ago. However, analysts expected revenues to come to around $443 million
The key metric of gross merchandise volume which represents all goods sold on the platform 46% to 17.42 billion compared to the previous year. Again, beating analysts expected volume to $16.68 billion.
While sales were booming, the company still posted a net loss of $31.4 million or 27 cents a share. However, on an adjusted basis, the company posted a profit of $22.3 million or 19 cents per share for the first quarter of 2020 compared with an adjusted profit of $7.1 million or six cents per share for the same period last year.
CEO Tobi Lutke said in the quarterly release,
We are working as fast as we can to support our merchants by re-tooling our products to help them adapt to this new reality. Our goal is that, because Shopify exists, more entrepreneurs and small businesses will get through this.
Moving Online
Shopify reported a fall of 71% in gross merchandise volume through its store point-of-sale as stores shut down due to pandemic between March 31 and April 24. Companies also downgraded from Shopify Plus to lower-priced plans.
Also, it throws light on the drop in point-of-sale purchases from the brick and mortar stores questions the sustainability of online switch. It provides store based point-of-sale systems to merchants to operate from a single platform in order to maintain online store and sales.
It is closely observing consumer spending habits online and the ability of brick-and-mortar retail merchants to shift sales online. According to the company statement, Shopify retailers managed to replace 94% of their store volume with online sales.
Retail merchants are adapting quickly to social-distance selling, as 26% of our brick-and-mortar merchants in our English-speaking geographies are now using some form of local in-store/curbside pickup and delivery solution, compared to 2% at the end of February.
Chief technology officer Jean-Michel Lemieux noted the surging demand and had U.S. Black Friday-type of traffic as businesses have used Shopify to stay afloat as nationwide lockdown forces retail store closure across the world.
Impact of COVID-19
This pandemic has strained small and medium-sized businesses and accelerated the shift of buying habits to eCommerce. Shopify introduced many initiatives to support merchants and help entrepreneurs start a business online during the ongoing COVID-19 pandemic, including, offering tools to businesses to open their own digital store online across channels including social media.
An extended 90 day free trial for new sign-ups, gift card capabilities to merchants, and introduction to in-store or curbside pickup and delivery options for greater flexibility in the movement of inventory between different locations.
The company stated that the new stores created on the platform grew 62% between March 13 and April 24 versus the prior six weeks, driven by both first times and established sellers. But is also added,
It is unclear how many in this cohort will sustainably generate sales, which is the primary determinant of merchant longevity on our platform.
What analysts have to say
Few analysts still don’t see Shopify profitable enough in the future to justify the current stock price. They believe the rally is overdone.
Barry Schwartz, chief investment officer at Baskin Wealth in Toronto notes that as they grow, the company will face fierce competition from rival Amazon. He added,
They’re up against some very heavy hitters and I don’t think those guys are going to let Shopify win everything.
Buying it here at that valuation, you’re essentially saying, ‘I don’t care.’
Canaccord Genuity downgraded the stock, with a warning “we’re not entirely convinced” that gross merchandise volume “is as bulletproof as perceived.”
Every 2020 Google SERP Feature Explained: A Visual Guide
How many searches would happen to Google every minute, month, or year? Have you wondered? Finally, the company has released updated data.
Every second, Google processes 63,000 search queries.
Every year, Google has 2 trillion searches.
A caveat, Keep ‘at least’ in mind while reading the figures.
This shows we are so obligated to the power of Google search behemoth and its mystical computing. Google holds nearly 72% market share of search engines.
Why it matters
Companies spend time and effort to develop fantastic content, great titles, meta descriptions, and permalink to rank high on the search and drive conversions. However, a key strategy is often missed- to capitalize and enhance their entry on Google SERP (Search Engine Result Page).
Incorporate the rich snippets into your online stores, websites, blogs, and more
SERP is the way
Google Search engine pages are now accurate, personalized, relevant, dynamic, and helpful. Using structured data, there are many visual enhancements made to the search engine result page which helps you to find the required information. It is essential to know the enhancements as indexability and site optimization has an impact on organic rankings.
Take a look at the enhancements and characteristics of each one:
- Direct Answer Box with short, rapid answers, lists, tables, or carousels may have an image to enhance it.
- Rich Snippet is the additional line of context below traditional SERP and is provided by the websites with price, ratings, etc to enhance the search engine result page.
- Rich Cards for mobile users.
- Knowledge Graphs shows up on the right of a SERP displaying curated images and information about the search.
- Knowledge Panels shows up to on the right of a SERP displaying curated images, information, directions specific to a brand or business.
- Local Pack is an integral part of the local search results with business information, reviews, and location and plays a key role in customer’s decision making.
- People also ask provides related questions and answers to the original query.
- Image Pack is a horizontal carousel of queries related to images or photos.
- Site Links is an expanded pack of links within popular sites. It may also include a site search field that is particular to the internal search mechanism.
- Twitter displays a carousel of tweets with clickable images and links.
- Newsbox: is a carousel of trending, top stories, or breaking news related to the query.
Why Use Rich snippets
By structuring the data and following Schema standards, you can utilize rich snippets and improve your overall visibility on the search engine as it educates the algorithms on the information within the page.
If your company or marketing team is not taking advantage of rich snippets then time to change strategy and develop a new solution. Rich snippets help you enhance your search, increase click-through rates, and engagement. If your company or marketing team is not taking advantage of rich snippets then time to change strategy and develop a new solution. Rich snippets help you enhance your search, increase click-through rates, and engagement.
The Big Picture
This infographic from Brafton, A Visual Guide to Every Google SERP Feature: Snippets, Panels, Paid Ads and More, provides insight on how rich snippets and structured data look like on a search engine results page and why it appears.
Publishers at risk by relying on transactional subscription technology
Transactional technology that enables transactional customer relationship is the base of the digital publishing ecosystem for the past two decades. This is how it works- attracting a reader, showing them a headline or a few words or an article, then coming up with a paywall to buy a short subscription package and moving on.
Every potential subscriber is treated as any other e-commerce customer with the same conversion funnel. We have built complex tech- stacks to support this approach and the ad-focused tools and subscription products remain unchanged and operational at certain levels in the digital customer journey. Till now, the flexibility in the customer experience was never a question. The journey was straight, simple, and direct with a single focus -deliver content, monetize on it, and maintain engagement. However, this transactional approach no longer caters to commercial or customer needs.
Lately, people are accustomed to making their own choices- which product is suitable for them, opt for premium or family packages depending on their needs and likes. The growing subscription economy has altered the way a customer perceives their product and services.
A successful recurring relationship is built on personalization when a customer can choose the product or package right for them and leave the rest. Jim Barksdale rightly said, “There are only two ways to make money in business. One is to bundle, the other is to unbundle.”
Businesses should be able to answer important questions like which one to pick, where, and how.
Presently, to answer the questions, publishers are enforced to hack the existing transactional tools and development teams are still investing their efforts on the complex system instead of building new products to grow revenue. Marketing teams want to explore with fine-tune new customers but are hindered by the same old inflexible technology.
Ultimately, publishers suffer badly due to lack of innovation, low ad -yields, complex technology, high costs, and no personalization for consumers. In simple words, the industry’s technology is unfit and outdated and it is worrisome considering the future is about dynamic products and personalization and automation. By relying on transactional technology with all limitations, publishers are at risk, and growth is restricted in this new economy.
Coronavirus led digital publishing growth
With COVID-19, the subscription economy has changed in six weeks which could have taken longer otherwise. The UK’s largest subscription site, iSubscribe witnessed its digital magazine subscription jump 400 % jump in volume. The traffic to the Financial Times website saw a jump of 250% Y-o-Y in the past month. There is an all-time high in the industry conversion rate.
But the question now is, will this continue post coronavirus crisis when the audiences find themselves with subscriptions that are not required?
So what next to sustain this?
Commercial teams need to set up a highly personalized customer journey without reaching to their technical team for help each time. They should independently learn, test, and change a range of products, packages, and revenue models.
This implies publishers should not rely on years of coding experience to handle but need integration of tools across the customer journey- offering personalized outcomes to every potential subscriber. Publishers need tools that don’t require coding to ensure that every client, prospect, and visitor is handled by the organization and the power to build change is in the hands of the specialists who know the market.
The world’s largest publications are using this platform to get ahead of the curve and be ready to steal the thunder once the markets settle -which might not take too long.