“Conversations” by Gaurav Jeet Singh

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Following that, attendees were treated to a keynote address by WhatsApp titled Do More With Conversations, delivered by Gaurav Jeet Singh, Head of Agency Business, India, at Meta. “One billion people message with businesses every week,” he noted, illustrating the massive scale of this communication trend. Recognising the potential for more meaningful engagement, he revealed that WhatsApp is actively working to enhance the interactivity of these business exchanges.

Efforts by WhatsApp, including driving value, leads, sales and customer engagement among others aim to transform simple messages into rich, interactive experiences, fostering better customer service and more dynamic business relationships. Mr Singh also reinforced his claim with numerous anecdotes and examples from various brands. As this platform continues to evolve, such advancements are poised to significantly impact how businesses connect with their customers, enhancing both efficiency and user experience.

Gaurav Jeet Singh concluded his session saying,

“If you’re on WhatsApp Business today, you’re missing on a huge opportunity to drive revenue. It’s not very difficult to get activated on WhatsApp.”

Author Profile

Netra: Netra is a Dual Masters graduate in International Business and Marketing. She is a content-writing enthusiast and a social media addict. In her downtime, you will find her headbanging to Pop songs from around the world. She is also a sports fanatic and especially loves F1, Volleyball, and Cricket. Her hobbies are baking and watching Anime.