Shout Digital has announced the appointment of Megan Moloney to the newly created position of Chief Customer Officer (CCO), as the independent digital agency deepens its focus on client retention, strategic account growth, and service excellence.
With more than 130 retained clients and a fully remote team, Shout Digital is experiencing strong, consistent momentum under the leadership of Founder & CEO Michael Jenkins. The addition of a Chief Customer Officer marks a significant investment in the agency’s commitment to long-term client partnerships and value creation.
Moloney brings a customer-first philosophy and a proven growth track record, having led major account functions at Coca-Cola, PepsiCo, and Online Marketing Gurus, where she scaled a 30-member client success team and helped steer the agency’s global expansion. Most recently, she led partnerships at a health-tech scale-up and completed executive education at Harvard Business School, specialising in scalable online business models.
As CCO, Moloney will oversee Shout’s entire account management division, ensuring proactive delivery across all service lines while identifying new growth opportunities for client brands.
“As the business continues to grow, my focus will be on ensuring we maintain a high level of proactivity, whilst also looking for opportunities to add incremental value to our partners’ businesses beyond our initial remits,” says Moloney “I’m hyper-vigilant about client relationship sentiment and I’m keen to help Shout continue to upskill and share its depth of experience and knowledge across the business. The entire staff is incredibly talented, and our teams have elected to work remotely to both advance their careers whilst living their best, balanced lives. There’s a treasure trove of talent and knowledge within the team, which is ripe for opportunity.”
CEO Michael Jenkins added,
“We’ve done remarkably well as an agile business. It almost feels like a luxury to have someone dedicated to keeping that thread of client sentiment for each of our client partners, or ‘customers’, across the board. But as we continue to grow, we’ve recognised the opportunity in strengthening our relationships by having someone of Megan’s calibre dedicated to keeping their commercial interests and real-time business challenges top of mind.”
Moloney officially joined in May and has already represented Shout Digital at Retail Fest Gold Coast, strengthening the agency’s presence among top retail and ecommerce players in the region.
Read more: Linda Yaccarino StepsDown As CEO of X
