KreditBee has strengthened its customer engagement strategy by leveraging solutions from Truecaller to enhance transparency, trust, and efficiency across customer interactions.
The online credit platform has integrated Truecaller’s Customer Experience Solution Suite as part of its continued focus on building confidence and convenience in the digital lending space. Through Verified Business Caller ID, KreditBee can now display its brand identity—including logo, category, verification tick, and green badge—helping customers instantly recognise authentic calls.
Additional features such as Call Reason allow customers to understand the purpose of incoming calls, whether related to KYC updates, loan disbursement, EMI reminders, or support queries. KreditBee has also adopted the Call Me Back feature, enabling users to schedule call-back times, reducing missed communications and improving loan disbursement and collection outcomes.
Speaking on the collaboration, Ajeet Kumar – Chief Operating Officer, Kreditbee said, “At KreditBee, trust, transparency and timelines have always been the drivers of our interaction with customers. Our collaboration with Truecaller adds an important layer to our existing communication framework, further strengthening our customer outreach. It reinforces secure, reliable and trustworthy lines of communication with our customers. With this partnership, we continue to raise the bar on security to ensure every interaction from KreditBee remains authentic and protected.”
Sharing his perspective, Priyam Bose, Global Head of GTM and Developer Products at Truecaller, added, “At Truecaller, our mission is to empower businesses by delivering seamless, secure, and contextually rich communication experiences that build trust and customer delight. We are thrilled to partner with KreditBee, India’s leading fintech platform, to enhance customer communication. Together, we are setting new standards for how trust, convenience, and digital innovation converge to shape the future of outcome-driven customer engagement.”
Truecaller’s Customer Experience Solution is currently used by over 3,000 businesses worldwide to strengthen brand recognition, prevent fraud, and enable safer communication between companies and their customers.
