Hiver has announced the appointment of Gaurav Singh Bhadoria as its Chief Product Officer (CPO), strengthening its leadership team as the company accelerates AI-led innovation and enterprise expansion.
Gaurav brings extensive experience in developing and scaling global SaaS platforms, with expertise spanning product strategy, growth, and AI-powered solutions. In his new role, he will define and drive Hiver’s product vision, oversee roadmap execution, advance AI-native platform capabilities, and work closely with go-to-market teams to ensure strong product-market alignment.
He joins Hiver at a significant growth phase, as the company enhances its AI-native offerings and sharpens its focus on mid-market and enterprise customers. With rising demand for customer service solutions that scale efficiently without adding complexity, Hiver is reinforcing its product leadership to deliver innovation while maintaining speed and simplicity.
“Gaurav’s experience building large-scale SaaS platforms and AI-powered products makes him a strong addition to Hiver’s leadership team,” said Niraj Ranjan Rout, Founder and CEO of Hiver. “His background at Salesforce and his ability to translate complex systems into simple, real customer value will be critical as we continue to evolve Hiver into a leading AI-native customer service platform.”
“Hiver is building a customer service platform that applies AI in a practical, human-centered way. Reducing complexity for teams while preserving the human element behind every interaction,” said Gaurav. “The company’s focus on simplicity, speed, and real operational impact strongly aligns with how I approach product leadership. I look forward to working with the team to scale the platform and help organizations deliver high-quality customer service without added complexity.”
Before joining Hiver, Gaurav held senior product leadership roles at Salesforce and Capillary Technologies. His experience spans enterprise-grade platforms across CRM, ecommerce, marketing, loyalty, and revenue lifecycle management. Over the course of his career, he has led the development of multiple global products, driving adoption and revenue growth within complex SaaS ecosystems.
Gaurav’s appointment reflects Hiver’s continued investment in senior leadership as it scales AI-native innovation, expands its enterprise presence, and grows its global customer base.
Read more: Uber Elevates Ally Doubé To APAC Marketing Director
