Illustrake has partnered with Zappfresh to design and develop a comprehensive digital ecosystem supporting the brand’s customer experience, internal operations, and last-mile delivery.
As Zappfresh continues to scale in India’s fast-growing fresh meat and seafood segment, the brand identified the need for a unified and robust technology foundation that could support high-frequency orders, operational complexity, and rapid expansion. Illustrake was brought in as a technology and product partner to build this ecosystem from the ground up.
The scope of the engagement included UI and UX design for Zappfresh’s consumer mobile application, website, internal CRM, and delivery partner app. Each interface was designed with role-specific clarity, ensuring ease of use for customers placing orders, operations teams managing workflows, and delivery partners executing last-mile fulfillment.
Alongside design, Illustrake handled the complete development of the mobile app, website, CRM, and delivery partner application. The platforms were custom built to support real-time inventory visibility, order management, delivery coordination, and centralized customer data across systems.
The CRM functions as a central intelligence layer, bringing together order processing, customer insights, and marketing automation into a single platform. The delivery partner app enables real-time task allocation, route visibility, and order status updates, reducing operational friction and improving fulfillment efficiency on the ground.
By integrating customer-facing platforms with backend and delivery systems, the ecosystem allows Zappfresh to operate with greater control, speed, and scalability while maintaining a consistent customer experience.
Commenting on the partnership, a Zappfresh Founder, Mr. Deepanshu Manchanda said, “Illustrake demonstrated strong execution and a clear understanding of what it takes to build technology for scale. Their work across our digital and delivery platforms has supported our growth journey, and we see this partnership as a strong foundation for continued expansion.”
Mihir Gadhvi Co Founder, of Illustrake Digital Marketing Services, stated, At Illustrake, we focus to create a technology infrastructure that could seamlessly link customer experience, operations, and last-mile delivery. As a company that operates in a very complex and high-frequency category, what we have here with Zappfresh is really a testament to Illustrake’s capability to create platforms that link different domains for speed, control, and long-term growth,”
The collaboration highlights a broader shift among D2C brands toward investing in custom-built, integrated technology platforms to support sustainable growth in competitive and operationally complex categories.
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